Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident.

Are you open on Saturday?

No, but we are open Monday through Friday from 8 a.m. to 5 p.m..

Will the parts be ordered before I drop off my car for repair?

We will order parts for your repairs after a repair contract and a repair plan is secured and usually prior to its arrival.

If my vehicle’s frame is damaged is the car a total loss?

While a vehicle may be totaled for different reasons.  Generally, Unibody/ Frame damage does not total a vehicle.  A vehicle will total once the repairs exceed 75% of value (In Alabama). Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.[

Can you match my car paint color?

Technically speaking, there is NO such thing as a perfect color match. Processes that we imploy such as tinting and blending may be required to match your paint. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available. Constant upgrades in technology and equipment ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other work done on my car while it in the body shop?

Yes. Just let your advisor know what other work you would like done so that we can make the necessary arrangements.

How long will the repairs take?

Using a mathematical formula, we calculate the amount of time it may require to repair your vehicle.  We will gladly give you an estimated number of days to complete your repairs.  Due to our unique processes, we will always be faster than our competitors.

Can I get a ride home when I drop off my car?

Yes, we will gladly pick you up or drop you locally.

How can I get a rental car?

Generally, if there is insurance involved, the insurance company will set this up for you.  If you need further assistance, just let us know and we will be glad to assist you.

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. You can also check this website or you may also recieve text or emails notifying you of the status of your vehicle.  You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

What is authorization?

Authorization means that the customer has authorized us to make the repairs to the vehicle.

What are “Insurance Referrals?”

Customers often ask us about how to select an insurance company. Although insurance rates are often used, it should NOT  be the sole basis on how you select an insurer or auto collision repair facility. We base our opinions on which companies respond, handle, and pay claims fairly. Be sure to ask for our referral list.

Do I need a “Competitive Bid” or “second estimate"?

There is NO law requiring you to get more than one appraisal; however, if you have never used a repair facility in this market, we recommend that you get several estimates and choose the shop that you feel most confident in to repair your vehicle.  Often times, insurers ask for a second estimate or competitive bid. While in some markets this may be customary, as owner of the vehicle, it is your choice where you take your vehicle. Sometimes a competitive bid is misinterpreted as lower bid and will ONLY serve to complicate your right to choose. Keep in mind that an estimate is subject to change after disassembly of your wrecked vehicle.

What is a “Preferred Shop?"

Preferred shops is a term used to describe a contractual relationship between a shop and an insurance company. Shops may become a DRP (direct repair provider/ contract shop) usually by offering discounts on parts and/or labor for non-guaranteed repair volume.  In addition, these “contract/ preferred shops” have to meet quotas for used/ aftermarket parts and agree to not charge for needed operations to stay on the program to receive referrals.  We highly recommend that you visit help sites such as www.yourvehicleyourchoice.com  or www.stopsteering.com before choosing or being forced to use the insurance shop’s. Examples of poor and unsafe repairs from “preferred shops” below:

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. You can also check this website or you may also recieve text or emails notifying you of the status of your vehicle.  You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.